Right of withdrawal
The Customer has within the EU the right to return all items purchased from So Yes within 14 days of receipt. If the Client wants to exercise this right, the Client must inform So Yes of this by e-mail (info@so-yes.com).
The following articles will not be taken back:
· Worn, soiled, damaged, washed or incomplete articles
· Articles with the label removed
· Articles that contain fragrances of perfumes or others
If the above conditions are not met, So Yes reserves the right to return the items to the sender.
How to return
Articles are returned via the So Yes return portal. The customer follows 5 simple steps to create a return label.
1. View shipment: The customer gives their zip code and tracking number of the package.
2. Returning details: The customer's e-mail address and telephone number are requested. The customer states the reason for the return shipment and can leave a message.
3. Choose delivery point
4. Confirmation: The customer checks all data
5. Print return label: the label can be downloaded and printed.
The customer affixes the label to the package to be returned and delivers it to a postal point. By using the return portal, the package can be returned.
Refunds
If all the above conditions are met, the product will be reimbursed in the same payment method that was used for the purchase.
the shipping costs for returning the products are at the expense of the customer, but the shipping costs for the outbound shipment are reimbursed by So Yes.
For countries outside the EU:
both return and outward shipping costs are at the expense of the customer. Any customs fees will also be deducted from the refund of the garment.
Exchanging
For countries of the EU:
Items cannot be exchanged for another model, only for another size. To exchange an article for another, the Customer must send an e-mail to info@so-yes.com asking to exchange the article in question. The Customer can then return the article within 14 days of receipt by the return portal. The shipping costs to return the item shall be covered once by So Yes, as well as the shipping costs to return the new product. If the Customer still wishes to exchange or return products after the exchange, the corresponding shipping costs shall be charged to the Customer.
For countries outside the EU:
if the customer wishes to exchange an item, the item has to be returned by the return portal and a new order can be placed on the webshop. So Yes will refund the amount of the product after deduction of the return costs.
See also the legally prescribed instructions about your rights with regard to returning items in our Terms and Conditions.
